Protection plan
2-Year Lucyd Pro Insurance
$99one-time, per frame
Protect your smart glasses for two full years. If your frame or lenses get damaged, we replace them.
- 100% coverage on damaged frames and lenses, up to two replacements per year
- 50% replacement coverage on lost and stolen frames
- Free return shipping on lens reinstalls
- 2 years of coverage, double the standard 1-year warranty
- Concierge support at info@lucyd.co
Insuring a frame in an order with several frames? Add Pro Insurance from that frame’s page or the Select Lenses form when you add it to the cart, so we know which frame to cover. You can also add it here up to 30 days after buying your frame.
What’s covered
Accidental damage
A new frame or lens set if either is damaged. Limited to two replacements per year.
Lost or stolen
50% replacement coverage if your frames are lost or stolen.
Free reinstall shipping
Free return shipping is included on lens reinstalls.
Concierge support
Just contact us at info@lucyd.co for concierge support whenever you need help.
Standard warranty vs. Pro Insurance
| Coverage | Standard warranty | Pro Insurance |
|---|---|---|
| Manufacturer defects | 1 year | 2 years |
| Damaged frames & lenses | — | 100%, up to 2 per year |
| Lost or stolen frames | — | 50% |
| Free return shipping on lens reinstalls | — | ✓ |
How it works
- 1
Add it to your order
From your frame’s page, the Select Lenses form, or here within 30 days of buying your frame.
- 2
Something happens
Cracked lens, broken frame, or lost glasses? Email info@lucyd.co.
- 3
We take care of it
Get a new frame or lens set for damage, or 50% coverage for loss or theft.
- 4
Covered for 2 years
Up to two replacements per year, for two full years.
Pro Insurance questions
Need help with a claim or coverage? Our USA-based team is here for you.
Can I add Pro Insurance after I bought my glasses?
Yes. You can add it on this page up to 30 days after you purchased your frame.
I have several frames in one order. Which one is covered?
Add Pro Insurance from that frame’s product page or in the Select Lenses form when you add the frame to your cart. That tells us which frame you want to insure.
What does Pro Insurance cover?
Two years of 100% coverage for damaged frames and lenses (a new frame or lens set, up to two replacements per year), 50% replacement coverage on lost and stolen frames, and free return shipping on lens reinstalls.
How do I make a claim?
Email us at info@lucyd.co and our concierge team will walk you through it.
How is this different from the standard warranty?
Every Lucyd frame and lens includes a 1-year warranty against manufacturer defects. Pro Insurance extends that to two years and adds accidental-damage and lost/stolen coverage.
Need help with a claim or coverage? Our USA-based team is here for you.
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