Get in touch

Please login to your account and click “Account”. This will show you your order history and tracking details when available. Most orders are delivered within a week, worldwide! However, please allow up to two weeks for complex and progressive prescriptions.

If orders are cancelled on the same day that they are placed, no charge will be assessed and the order will be refunded, unless the order has already shipped or prescription lenses have already been made for the order. Orders cannot be cancelled after the day of ordering, and the customer will need to return the frames once received. If prescription lenses have already been made and cancellation is requested on the day of ordering, Lucyd will cancel the order and the cost of goods of the prescription lenses will be deducted from any cash refunds.

Find the frame you like, and on its product page, you'll see a "Select Lenses" button. Use this to customize your lenses and upload your prescription if needed.

Prescription orders go into production quickly, so contact us immediately at info@lucyd.co if there is an issue. If it’s too late to fix your order, you can return your frames to us for refitting (an additional fee may apply).

Lucyd accepts FSA & HSA cards on our website. For a wider breadth of insurance options, contact a partner optician near you on our Store Locator who carries Lucyd frames.

We strongly recommend ordering glasses only with prescriptions received in the last year, however, prescriptions up to two years old will be accepted. To ensure accuracy, please have a copy of your actual prescription ready - our site does not accept typed in prescriptions.

Please contact your local optician for eye health support. Check our Store Locator to see if we have a partner store near you.

Excellent! We’re always looking to grow the Lucyd family. Contact us at info@lucyd.co and we’ll get you set up right away.

Lyte is rated IP56--splashproof. It’s fine with rain or sweat, but don’t let them get submerged.