Play

TUTORIALS & FAQ'S

Speak to ChatGPT on Lucyd Lyte with the Lucyd app

Download the Lucyd app on iOS or Android, and learn more about the app at Lucyd.App.

Watch this video to learn how to use Siri to talk to ChatGPT on a Lucyd Lyte connected to an iPhone. On an Android, simply activate Google Voice and say "Use Lucyd" to speak your query.

LUCYD LYTE 1.0 & 2.0 TUTORIAL

Need some help using your Lytes? Having trouble with the case or a lens swap? Watch the video to get all the basics in just a few minutes! If you need more help, just reach out to info@Lucyd.co or use the handy live chat widget on the bottom right of the site.

PRESCRIPTION ORDERING TUTORIAL

Lucyd has a full in-house lens lab that can cut any prescription. We offer a huge variety of custom lenses including Blue Light Blocking, Transitions®Generation 8 and Progressives.

WATCH TUTORIAL

AFFILIATE TUTORIAL

Want to know how to start rocking as a Lucyd affiliate? Find all of our affiliate content in the drive here, or sign up to get our sweet Photofy app for quickly sharing Lucyd content.

WATCH TUTORIAL

Customer Help

Check out our FAQ below, and if talking to a human is more your thing, you can reach our Customer Happiness Team via phone at 954-826-0329 or info@lucyd.co.

FAQ

Ordering

Where's my order?

Please login to your account and click “Account”. This will show you your order history and tracking details when available. Most orders are delivered within a week, worldwide! However, please allow up to two weeks for complex and progressive prescriptions.

I'd like to cancel/return my order.

Most orders are filled rapidly, so contact us right away at info@Lucyd.co if you’d like to cancel your order. Once you receive your glasses, you have seven days to try them out. If you’re unsatisfied, contact us to begin a return. Our glasses also include a 1 year limited warranty, covering manufacturer defects. If there is a functional problem with your frame or lenses, contact us for a replacement.

How do I get custom/prescription lenses?

Find the frame you like, and on its product page, you'll see a Select Lenses button. Use this to customize your lenses and upload your prescription if needed.

Can I change the prescription on my order?

Most prescription orders will ship same or next day, so contact us immediately at info@Lucyd.co.co if there is an issue. If it’s too late to fix your order, you can return your frames to us for refitting (an additional fee may apply).

Do you accept/offer insurance?

Lucyd accepts FSA cards on our website. For a wider breadth of insurance options, contact a partner optician near you on our Store Locator who carries Lucyd frames.

We also offer 4 and 12 month financing via Shop Pay. For instance, "a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

My prescription is X years old, is that ok?

We strongly recommend ordering glasses only with prescriptions received in the last year, however, prescriptions up to two years old will be accepted. To ensure accuracy, please have a copy of your actual prescription ready - our site does not accept typed in prescriptions.

I have a question about my prescription or another eye health concern.

Please contact your local optician for eye health support. Check our Store Locator to see if we have a partner store near you.

Do you offer payment plans? How can I pay?

Yes! We are proud to offer flexible payment options to our customers. You can check out with Card, Paypal, or installment options.

I'd like to be an affiliate or reseller.

Excellent! We’re always looking to grow the Lucyd family. Contact us at info@lucyd.co and we’ll get you set up right away.

What is the Ip or waterproof rating of Lucyd Lyte?

Lyte is rated IP56--splashproof. It’s fine with rain or sweat, but don’t let them get submerged.

TUTORIALS & FAQ'S

Speak to ChatGPT on Lucyd Lyte with the Lucyd app

LUCYD LYTE 1.0 & 2.0 TUTORIAL

PRESCRIPTION ORDERING TUTORIAL

AFFILIATE TUTORIAL

Customer Help

FAQ

Ordering

COMPANY INFO

SUPPORT

COLLECTIONS

LEGAL

Currency